1. Always turn your e-bike off before performing maintenance on it.

2. Your key has a unique number on it, save the number, it’s needed in the event that we need to order a new key

3. If you are off the e-bike for more than 4 weeks, store the battery at 60% charge. Never store the battery at 0% or !00% charge.

4. To extend the lifespan of your chain, lubricate and wipe it clean every 100 km - 200 km. This simple step can make a difference between a chain lasting 1000 km or 3000 km.

5. We offer a free first service after 6 weeks or 200 km - 400 km. After this, we recommend servicing your e-bike every 1000 km - 1500 km to catch any potential issues before they become expensive problems.

6. Keep your tires pumped up to the recommended pressure. This can have a significant impact on battery range, control, and general wear and tear.

7. Bosch and Shimano both provide a 2 year warranty on your battery and motor, covering any possible manufacturing defects or faults

8. Walk Assist function steps:

• Bosch Intuvia: Switch the e-bike into any pedal assistance mode, press the walk button located on the top of the left hand switch, then press and hold the + button to engage walk assistance

• Bosch Purion: witch the e-bike into any pedal assistance mode, Press the walk button located on the bottom of the left hand switch, then press and hold the + button to engage walk assistance

• Shimano: Switch the e-bike into any pedal assistance mode. Hold the - button until the foot icon pops up, release, then press and hold the - button to engage walk assistance.

For any further questions please don’t hesitate to call us on 07 823 0713.