Ensuring a hassle-free returns process is essential to us. While returns policies can differ across industries, we strive to provide a fair and transparent policy:

In accordance with applicable consumer laws in New Zealand, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, we offer refunds for change of mind purchases. To be eligible, the item must be returned in its original condition within 10 days of purchase. Exchanges for items due to customer preference are accepted within the same 10 day period. Additionally, we provide a 12-month written warranty on our products, supplementing the guarantees offered by the Consumer Guarantees Act. For faulty goods, we adhere to the Consumer Guarantees Act to ensure you receive the appropriate remedy.